Shipping & Return policy
Shipping & Return Policy
Screaming Reels stand behind the products we sell and we have a fair return policy. We want you to feel safe when you buy at Screaming Reels and we want you to feel confident that we will support you should there be any issues.
Shipping within New Zealand is according to a flat rate scheme. We charge $8.90 for an order with order value less than $200. Any order of an order value of $200 or more will be free of charge within New Zealand.
Shipping for international orders is within a flat rate scheme of $25 if items are within the size requirements of NZ Post. Over sized, or heavy orders, typically longer than 1.5m or more than 3kg, goods might not be to be shipped. This typically applies to rods! Please contact us before making an international order.
Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties).
Faulty goods can be returned in person to the Screaming Reels store or send them with a covering letter containing your contact details and any relevant information. Send to:
Screaming Reels – Online Returns
20B York Street
We will assess the received goods and contact you to discuss the options. Normally, as a first step, we will repair or replace the goods. Goods that are deemed faulty and falls within the warranty and cannot be repaired or replaced will be refunded to the purchase price.
Unused and still sell-able goods, complete in their original packaging may, be returned to us for a full refund for up to 1 month after purchase, excluding:
1. Electronics which may only be returned 7 days after purchase, and
2. Any item that was specially ordered or modified to meet your specifications, e.g. a reel spooled with line of your choice.
3. Any books, charts, videos, cd’s, cut length of line, rigging, netting etc.
Receipts must be provided.
Any refunds of Unwanted Goods will be made using Gift Cards and will exclude the cost of freight.
Replacement goods will be sent to you freight free.
The above does NOT alter or reduce your rights under the Consumer Guarantees Act. It is an additional benefit to Screaming Reels customers.
If you need help or advice with a return, please email firstname.lastname@example.org.